Privacy Policy
PKT Tours and its related parties are committed to protecting your Personal Information
that you share with us. We want you to understand our Privacy Policy and what it
means to you, our customer. Please take a moment to review this Privacy Policy.
By using our website or the services offered by us, you are consenting to our use
of such personal information as you provide to us as described herein. If you do
not consent to our use of your information, please do not use our services. Any
questions you have about our Privacy Policy, or the information contained herein
can be directed to our Privacy Officer at: info@pkttours.com
USE OF COOKIES
Cookies are small pieces of text used to store information on web browsers. Cookies
are used to store and receive identifiers and other information on computers, phones,
and other devices.
We use cookies if you have a Pkt Tours account at website or apps (whether or not
you are registered or logged in). This policy explains how we use cookies and the
choices you have.
We use cookies to verify your account and determine when you’re logged in so we
can make it easier for you to access the Facebook Services and show you the appropriate
experience and features.
We use cookies to help us keep your account, data and the Facebook Services safe
and secure.
We use cookie to improve performacne.
LINKS
PktTours.com contains links to sites. PktTours.com is not responsible for the privacy
policies and/or practices on other sites. When linking to another site a user should
read the privacy policy stated on that site. Our privacy policy only governs information
collected on PktTours.com
CORRECTING/UPDATING OR REMOVING INFORMATION
PktTours.com users may modify any of their personal information at any time by logging
into their account.
THIRD PARTY ADVERTISING
Ads appearing on this Web site may be delivered to users by pkttours.com or one
of our Web advertising partners. Our Web advertising partners may set cookies. These
cookies allow the ad server to recognize your computer each time they send you an
online advertisement. In this way, ad servers may compile information about where
you, or others who are using your computer, saw their advertisements and determine
which ads are clicked on. This information allows an ad network to deliver targeted
advertisements that they believe will be of most interest to you. This privacy statement
covers the use of cookies by pkttours.com and does not cover the use of cookies
by any advertisers.
What is considered personal information and why would it be collected?
PktTours collects personal information only to the extent necessary to deliver the
services, products, or information you, or an agent or other passenger booking on
your behalf, request.
PKT Tours, either directly or through our agency and booking partners collects,
holds, uses and discloses, only as necessary the following personal information
from customers and others in the course of offering services or providing services
to you: full name, age, home address, phone number, e-mail address, passport and
travel medical information, where required, insurance details, ISIC information,
where applicable, nationality, residency, nutrition preferences, trip evaluations,
travel & accommodation preferences, comments you provide us, trip destination information,
credit card and/or other payment information, etc. The collection of this information
is done to allow us to provide services to you as requested.
We may also collect personal information, including contact information, to subscribe
to our newsletter, or to request a brochure, which we will use only to provide you
with the service you have requested (or other substantially similar services directly
related to your request).
PKT Tours collects personal information from those individuals applying for employment
or similar positions at PKT Tours to the extent necessary to (i) identify the individual
and (ii) evaluate their suitability for the position applied for. This information
may include name, contact information, educational and employment background, criminal
record information, residency and/or citizenship information, and other information
necessary for us to screen potential employees and staff.
How is my personal information used or disclosed?
PKT Tours uses this personal information to provide the services and/or products
you have requested, or to provide you with information about those services or PKT
Tours. This includes using personal information to: register you to receive newsletters,
answer your request for further information about our trips, make a booking or booking(s),
provide you with information about the Company and/or our services, and to receive
and implement feedback on those services.
PKT Tours may also use your personal information to book products and services for
you or on your behalf from our third party suppliers and service providers, or other
service providers or merchants for whom we act as agent from time to time. This
collection of personal information can be both for our internal purposes, for example,
to process your booking, and occasionally on behalf of the parties for whom we act
as agent, for their internal purposes in providing the services or products you
have requested. Please be aware that the consent you provide to the collection and
use of personal information by PKT Tours, applies equally to the parties whose products
and services we sell or book on your behalf. For example, if you purchase a flight
from us, you will be deemed to have consented to your personal information being
provided to the airline to enable your flight to be booked.
How is your Personal Information Protected?
The security and integrity of your Personal Information is important to us. All
personal information is stored in secure databases at secure addresses to prevent
unauthorized access. Passwords, encryption devices and firewalls protect these databases.
Please note however that no data transmission over the Internet can be guaranteed
to be 100% secure. While we take all steps to ensure the safety of your data, we
cannot ensure the security of information you transmit to us over the Internet.
Access to your personal and private information is limited to: authorized employees,
of PKT Tours, and any of the third-party suppliers who require your information
to provide the travel or other services you have requested (such as the airlines,
transportation services, hotels, activity providers, and tour guides who deliver
the services you purchase through PKT Tours or that we arrange on your behalf) .
We keep our employees and our third party suppliers and other partners informed
about our policies and procedures and require strict compliance with this Policy
in order to ensure your information remains protected. Unauthorized access and/or
disclosure of client information are strictly prohibited.
With whom do we share your personal information?
Third Party Partners and Suppliers:
PKT Tours will share your information with the outside suppliers (such as guides,
travel companies, hotel companies, insurance companies, equipment suppliers, promotion
or sweepstakes co-sponsors, and credit card processing entities etc., all of which
may be located outside of your country of residence and governed by differing privacy
legislation) who perform services on our behalf. As you would expect, certain information
must be provided to these suppliers in order to facilitate your booking and in order
to provide you with service(s) you have requested. These partners and suppliers
are located all over the world - you can reasonably expect your personal information
to be shared with organizations we work with in the countries you are travelling
to, and in some cases, to the country of the head office of such third party partner
supplier.
Can I access my information and whom do I contact?
You may access, update, and/or correct much of your Personal Information through
your account on the PKT Tours website.
Subject to legal restrictions, you can withdraw your consent to our use of your
information at any time and with reasonable notice. If you refuse or withdraw your
consent for any purpose that is required by us to fulfil our product or service
contract with you or the Company, we will not be able to provide you, or continue
to provide you, with the product or service.
Please note that if you have booked through one of our agency partners, you will
need to contact that booking agent or agency directly regarding the access, correction,
or disposal of any of your Personal Information which they may hold. You may also
wish to review the Privacy Policy of such agency as it may differ from that of PKT
Tours.
PKT Tours will only send you brochures, newsletters or other promotional and/or
marketing materials if you have opted in to receive them. You can subscribe to receive
such materials on our website, or by contacting our 24/7 sales contact centre.
PKT Tours retains passenger personal information for as long as is reasonably required,
with consideration to the purpose for which it was collected or a related or ancillary
purpose, and to our legal and regulatory obligations. PKT Tours deletes or otherwise
destroys passenger personal information after a reasonable period of time. On occasion,
you may have to provide your personal information to us again where it has been
so deleted.
Complaints
If you have any complaints about PKT Tours collection, use, disclosure, or dealing
with your Personal Information, if you believe that PKT Tours is in violation of
or have any questions about PKT Tours compliance with applicable privacy legislation
in relation to your Personal Information, please send a written letter or an e-mail
to PKT Tours Privacy Officer at info@pkttours.com or at the postal address in the
section above. You may also contact PKT Tours Customer Service team at the information
on the PKT Tours website with the subject "Privacy Complaint".
PKT Tours takes all complaints regarding your privacy and Personal Information very
seriously. Upon receipt, the Privacy Officer will review your complaint within 20
business days and will provide a written response to the return address indicated
in the complaint. If such response is not satisfactory to you, we invite you to
reply to the Privacy Officer, who will make every endeavor to resolve your concerns.
In the event you provide us with an Opt Out Notice you information will be segregated
and not disclosed or used in any manner about which you have objected. However,
the personal information we collected may be retained by us if necessary for us
to comply with any law or legal directive.
Changes to this Privacy Policy
From time to time it may be necessary for PKT Tours to amend or make revisions to
this Privacy Policy, which amendments may also apply to your personal information
collected under a previous version of this Policy. PKT Tours reserve the right to
change this Privacy Policy at any time and for any reason. If we make a change to
the Policy, the revised version will be posted on our website.